We're here to help. If you have a question, issue, or feedback, reach out and we'll get back to you as soon as possible.
For account issues, billing questions, or general help, email us at support@joingild.com. We typically respond within 24 hours.
If you encounter a bug or something isn’t working as expected, please include your device type, app version, and a brief description of the issue. Screenshots are always helpful.
To report abusive content, harassment, or a safety concern, email trust@joingild.com. Reports are reviewed within 24 hours and handled confidentially.
Questions about becoming a creator, payouts, or subscription tiers? Email hello@joingild.com and our creator team will assist you.
To request deletion of your account and associated data, email support@joingild.com with the subject line "Account Deletion Request." We will process your request within 30 days per our Privacy Policy.
General: support@joingild.com
Trust & Safety: trust@joingild.com
Creator Team: hello@joingild.com